GS Security offers its customers a choice of two service contract options to assure your system installations are operating exactly as expected with minimal interruption.
| Standard Service |  SERVICE |
| Technician Availability: | Monday through Friday – 8:00 a.m. to 5:00 p.m. |
| Response Time: | 4-hours response time between the hours of 8:00 a.m. and 5:00 p.m. |
| Plan Includes: | If a piece of equipment cannot be repaired while in the field, a comparable unit will be left as a loaner. |
| 24/7 Service | |
| Technician Availability: | Monday through Friday, Weekends and Holidays – 24 hours a day |
| Response Time: | 2-hours response time; 7 days a week; 24 hours a day |
| Plan Includes: | If a piece of equipment cannot be repaired while in the field, a comparable unit will be left as a loaner. |
Software Support Agreements
We encourage our customers to subscribe to a manufacturer’s Software Support Agreement (SSA). A valid SSA entitles GS Security with the necessary permission to troubleshoot your system on behalf of your company. Typically an SSA includes:
- Software Upgrades
- Firmware Updates
- Technical Support/After Hours or Emergency Support
- Remote Diagnostic Support
